1. Always demonstrate a courteous and professional attitude.

2. Coordinate appointments in consideration of the customer’s schedule.

3. Arrive on time. Let your customer know as soon as possible if you are running late or need to reschedule an appointment.

4. Upon arriving to a job, before you begin the project, review your estimate with the customer by explaining what you intend to do and all of the costs involved.

5. Produce the best quality work possible.

6. While completing the job should you encounter an unexpected problem requiring additional work or parts not included in the original estimate, make sure to get the customer’s permission prior to proceeding with the project.

7. Don’t leave a job site before your work is complete. If the work requires a second visit, arrange it with the customer before you leave.

8. Show the customer the results of your work. Demonstrate the use of a product if necessary, and assure that your customer is satisfied with your work.

9. Clean the job site upon completion.

10.Remember that honesty, integrity, and professionalism are what yield customer loyalty.

11.Encourage your customer to fill out an online “Customer Satisfaction Feedback Form.”